Frequently Asked Questions

What should the customer know about your pricing?

We are a flat rate company. The price we give you includes everything, with no hidden costs.

We provide a 3-hour window and call you when we are on the way, giving a 15 to 20-minute heads up.

We are EPA certified and stay updated with training classes by manufacturers.

We have decades of industry experience, starting from helping family in the HVAC and appliance business.

We work with all kinds of customers and enjoy meeting new people.

We recently worked on a Sub-Zero fridge, saving the customer $800 compared to another service provider.

Ensure the provider is insured and offers a good warranty, preferably at least a year for parts.

Ask about their warranty and whether they use OEM parts. Be aware of companies that cut corners to save costs.

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