I called and they were able to come that afternoon. He had all the parts and explained what he'd done. Great service. They really deserve 5 stars.
The tech that came out was professional and assessed the issue right away. He returned the following day with the correct part and all is well and good so far!!!!
Tom Dorsa was knowledgeable and efficient in fixing our problem! He was so polite and well spoken that we were happy to have him in our home! Awesome young man!
I’ve had 3 appliances repaired by Horizon and they’ve always been great and time efficient. 100% recommend!
The service was the BEST! They were kind, professional and efficient. They also explained everything in detail of what needed to be done. Highly recommend!!
SO much better than the first "place" we tried - they couldn't put together a diagnosis and a repair visit, in four months. Horizon came, proposed to get some... parts, got them, installed them, found that there was still a problem, sent a control board to be repaired, which took 6 weeks, and then finally, brought it up and installed it. It was a lengthy process, but we were kept informed and it has ended happily, with the oven working again.read more
Ryan Eliza Mason
I couldn't be happier with the service and cost of our repair. An unnamed company said it would cost over $1200/ to fix our burner issue. When Horizon came out our... bottom oven had also gone out and we assumed we would need to buy a new unit. Much to our surprise we were able to get the burner & oven fixed fixed for a fraction of the price. I would absolutely recommend Horizon for repairs!read more
Amazing experience with Tom! He was quick and repaired my dishwasher for a reasonable price when another guy told me to replace the whole thing. Will definitely... call these guys first next time!read more
We are happy we discovered Horizon to replace the top panel on our LG dryer. Another local Appliance repair company quoted us 30% more to do the same job. Making... the appt was a seamless process, the tech communicated their ETA prior to their arrival. When the tech arrived he was pleasant and did the job in a matter of minutes. I highly recommend Horizon!read more
Worked with Horizon for a dishwasher repair. Entire team was nice to work with. Issue persisted after first repair, but the team was quick to schedule a follow-up... and resolve the issue. Thanks.read more
Our refrigerator stopped working suddenly. I called Horizon Appliance and they responded quickly. They came the next morning and saw what was wrong, ordered the... part and came back the next day to fix it. It seems to be working well now and we are grateful. Thanks Travis and Tom.read more
When I scheduled the service, I spoke to someone at Horizon and wanted to ensure that they have the part in stock and on the truck when they arrived. The person I... was speaking to was certain that this (thermal fuse and heating element) were in stock as they were common parts. That was not the case. We had to wait until the parts came in 5 days later. Everything was installed and is now working as promised though.read more
Amazing Service. Travis was knowledgable and friendly. We called in the morning and they were able to get to us by the end of the day.
We are very pleased with the responsiveness and quality service we received. We had a fridge that was not working and everything is cold and the freezer compartment... is doing its job. Thanksread more
My dryer stopped working properly the day after Christmas. I tried a few different repair places but they were giving me appointment dates for 10 days out. Not... ideal with teenaged children on break! I called Horizon Applicance and HVAC and they were able to get me scheduled the next day!!! The communication throughout the entire process was excellent. I was notified via text when the technician was on his way. He was polite, courteous, knowledgeable and most importantly, able to fix my dryer's problem on the spot! The cost was affordable/ reasonable, and the technician gave me options looking for the best solution. I will be using Horizon Appliance and HVAC for my appliance repair needs in the future.read more
Horizon repaired my refrigerator and did a top-quality job, with excellent service by the field technician. Highly recommended.
Travis showed up in a timely manner, was very polite and knowledgeable. He did a great job diagnosing the issue with our microwave. I would highly recommend Horizon... Appliance & HVAC for taking care of your needs.read more
haven't got products delivered yet, next week, but the price was same as everywhere else not that special.Delivery and install were the difference.Gabe did a good... job of explaining it all.Overall, happy experience.read more
This company was able to accommodate us in an emergency; made arrangements for next day. Travis was on time and completed install promptly. Was very professional... and courteous. Highly recommend.read more
Even though we cannot reduplicate the leak Travis and Tom are excellent honest staff of Horizon Appliance‘s. Travis being the manager has offered a refund of the... problem we thought it was if we find out it’s a different problem. I really appreciate his honesty, the customer service is spectacular I wish I would’ve found Horizon Appliance repair many years back. Carly Bread more
Competent technicians. We're able to quickly diagnose an oven problem another repair service struggled with. The part required for repair took much longer than... expected to arrive but repair was completed before Thanksgivingread more
Tom was professional, prompt and quickly diagnosed the problem with our dryer. I wouldn't hesitate to recommend Horizon to others.
Good service but dryer had to be fixed twice... all good now, would recommend this business to anyone needing service
Travis was able to fix my fridge within a day, it would’ve been within hours but the part was on order already. He was as professional as it gets and great in... general to interact with. He also told me how to prevent what happened so I had them clean my fridge at my rental. This is now my place for any repairs and/or maintenance.read more
Unlike many repair service providers, Horizon quickly diagnosed the issue and the part required. Once the part was available they scheduled a repair appointment... within days. The fridge is running like a champ. Other providers said they didn’t work on sealed systems. Our Horizon tech explained all fridges r sealed systems, there are just too many novices in the field. He was right based on our experience.read more
He came out and within 15 or 20 minutes diagnosed a problem he had to buy a part so he came back the following Monday and it took all of a half an hour. He also... talked to me about water filters.I would definitely do business with them againread more
I have used Horizon to service a furnace and fix appliances in a rental I own. They are very responsive and available when you need them. Definitely recommend
Very professional. Keep me updated as to what was going on. They fixed the mess the company from last year made.