Great customer service, the service tech came out on a Saturday to troubleshoot my refrigerator , even though his schedule was already full. As soon as the part... needed to fix my refrigerator was received, Tom was at my house the next day to repair my refrigerator. Horizon appliance & HVAC is now my “Go To” for appliance repair.read more
This was a fridge repair. Robert was good at explaining what was going on with my fridge. Very polite. This fridge has been a real pain - and I am hoping that... this latest repair does the trick.read more
We are so happy with Horizon. Both Tom and Robert were delightful! Our fridge had some extra challenges and they came out as soon as they had availability to make... sure everything was running smoothly. Really appreciate their attention to customer service! Will definitely use in the future.read more
Checked everthing to make sure operating fine. Although minor repair didn't kill us with charges. Will Recommend in future
Our refrigerator was not working properly on our Whirlpool. Our ice machine was no longer working and the temperature started to go down as well. They diagnosed... that we needed a new control board. After replacing it nothing had changed and we still had the same issue. I had called and they scheduled me the next day to come back. This continued to go on for multiple weeks where they would come back, fix another thing and we still had the same issue. As frustrating as it was Horizon Appliance continued to work with us and come back until the issue was resolved. And they did that free of charge since they couldn't fix it the first couple of times. They got to a point where they had to reach out to Whirlpool to diagnose the issue. We are glad that they stuck with us and didn't blow us off and tell us to get a new fridge. We appreciate them coming out and working with us. The one thing I would have liked is if we had work on a Saturday we wouldn't hear back until Monday and I usually had to call on Monday because I had no update of what was happening next.read more
I signed up for a maintenance package and they came out to do a comprehensive review of numerous appliances. They made suggestions for maintenance and improvement... and I will be following up with repairs on my own.read more
They came and were able to diagnose the problem with my dishwasher and set up a time to repair. Came back for repairs and got everything working but had to come... back another time to replace the drain hose as it was a non standard part. They made sure everything got done right.read more
Refrigerator repair, was complex and it took a while but they worked to resolve the issue until they achieved success. Very professional and good to work with.
Fixed our refrigerator..we thought that we had to buy a new one..they fixed it that day 🥰👍
Robert was very friendly and knowledgeable about our dryer and appliances. Although the dryer is not able to be repaired he quickly diagnosed the problem and... offered solutions and options for us. Robert went above and beyond in answering questions and I highly recommend his services.read more
Tom was great! Professional and very patient explaining in detail answers to my questions. We will use again for sure!
Great work and workers. Reading the bad reviews from some people is so laughable. This company does a great job. There is no reason to come on here to vent, when... you might need to take some responsibility yourself. 😎read more
I used Horizon Appliance Repair to fix an issue with my refrigerator lights. I found them to be very professional and competent. The issue I had required several... visits. They always texted when they were on their way, arrived within the expected timeframe, and provided excellent service. All their work is warrantied if there is a problem with the parts or repair. I I have any more appliance issues I will call them for the repair.read more
Trish and Barry Matteson
Professional, friendly. Listen to my concerns.Addressed issues, good job. Would definitely use again
Fast, efficient service! I’m very impressed with this company’s swift service. They came out to review the dishwasher issue, gave me clear options in solving the... problem and came out two days later to replace the part. Kind folks too!read more
Jeff “JB” Brekhus
Our technician was thorough quick and precise. Explain to me what had happened and how to fix it if it happened again thank you very much.
i had difficulty in accessing their main line number for a week nonody returned my call. but i would recommend the technician robert who did the work
Appliance service ::: Tom fixed my ice maker & installed a refrigerator door for me. He was personable, efficient and quick about his work. Did a great job. I'm... very satisfied.read more
Excellent work ethic. Resolves the appliance problem. Cares about the customer. Overall, a great experience.
Travis showed up in a timely manner, was very polite and knowledgeable. He did a great job diagnosing the issue with our microwave. I would highly recommend Horizon... Appliance & HVAC for taking care of your needs.read more
Travis with Horizon Appliance and HVAC provided excellent service for the furnace repair. He diagnosed the problem quickly, and was able to come back the next day... with the needed part. The furnace is working normally again. Very happy with the service we received!read more
Tom ran a full diagnostic on an electric oven. He researched parts to no avail and places to get a replacement oven.
The price is right!They came and assessed my old dryer for a BnB I manage on the last job. I used them before to help fix a dishwasher too! They are my go to in... Northern Colorado for appliance repair. Totally worth it and super professional!read more
Technician was helpful. Unfortunately I was not able to use Horizons services as my freezer was not repairable.
Robert replaced a water valve and hose on dishwasher, diagnostic done by Thomas, would use this business again
Robert with Horizon HVAC arrived promptly and did a great job repairingour GE refrigerator.Would definitely recommend Travis andRobert from Horizon.
Travis came out to check our washer. It was fixed in under and hour and he was friendly and helpful too. Great experience from start to finish!
Travis came out to help with a broken dryer. He was extremely friendly and helpful and got the job done quickly. 10/10 would recommend!
Great family-owned business with solid technology to back up their operations (text and email reminders, follow-ups with pictures and explanations). Was having... issues with my dryer and stove top heating elements, and Travis came out and gave a quote - based on the value of their maintenance packages, I signed up for one. Tom came out to my place twice, once for the dryer and once for the stove. Both were fixed extremely quickly and professionally. Was very pleased with the level of service and transparency.read more
I broke my washing machine. Got an appointment for the next day. Machine was operating normally after an hour of work. Awesome. Great service. Super courteous and... professional. Highly recommend this company.read more
I had an issue w my dryer making noises. I called Horizon (via Thumbtack) and Robert my Tech was out as scheduled, very prompt, so nice and professional, I really... like all the email/texts as reminders and that he was on his way day of. Great Company! I have already recommended this company, thank you!Lisa G - Littletonread more
Ill Refridgerator .Initial response was quick and reasonable...had other issues pop up and tech was a little perplexed...a few communication breakdowns, bit... ultimately Travis came through with knowledge and understanding. Went above and beyond to make final repairs and works good as new.read more
We were very happy with Travis from Horizon. The communication and honesty was awesome. He helped diagnose our problem with our dishwasher and gave us all the info... we needed for our warranty! We would definitely reach out to Horizon again!read more
This was an ice maker diagnosis and replacement. Everyone associated with this job was extremely professional, knowledgeable, prompt and kind! I’ll definitely be... calling them for other work! They granted me my Christmas miracle 😁read more
I liked the service, the technician was so nice and he did a great job.Thank you so much my wife is going to be so happy.
They responded right away and got the dryer's heating element repaired asap. They were also the most reasonable price for a service call.
This is an excellent company.Honest and reliable.I will never call any one else!Great family business.
Travis came over and repaired my furnace. He originally diagnosed the issue as a circuit board issue, but after doing more research he discovered it could be a rare... fan motor issue. He first tried to replace the fan motor and that fixed it.I am happy that Travis was available to fix the furnace especially right before this Arctic blast.Thank you!read more
Very easy to deal with, and the pricing for my repair was very realistic in today's economy. My tech was on time and took care of my issue in a timely manner.... Definitely will call on Horizon again.read more
Travis came and diagnosed our dryer, ordered parts, and Tom came and did the repair. Both guys did a great job with the repair and communication. They were quick... and pleasant.read more
This company should get all five stars --very knowledgeable, courteous and prompt. I sold this house and The buyers are soon to move in. Unexpectedly, the dryer... started really heating up...I called Horizon and they called me back in less than one minute compared to others who took 24 to 48 hours to respond! I'm very happy that I called Horizon; these guys really know what they're doing and it now works like new. I am so relieved!read more
Cleared a plug in our refrigerator drain. We woke up to water on Monday & requested through Angi. Travis was at the house Tuesday at noon. He was finished up in... about 1 hr. It was expensive but done promptly & with little hassle.read more
Yossi Ben Adato
Just had a technician from Horizon come by to look at our fridge, great company and service, Very polite and professional!!I highly recommend them for appliance... repair and would defiantly use again!read more
Shout out to Travis and Horizon Appliance! We called over the Thanksgiving weekend needing our furnace repair asap--doesn't everyone in the winter? Horizon was not... the first company I called, they were however the most responsive, rationally priced, knowledgeable about our older furnace, and informed about what parts were needed and realistic about when we would get the parts in. And they didn't try to upsell us, just listened to me attempting to descibe the problem on the phone, took a look at the furance, gave me a quote and a timeline on which they followed through. I was comfortable having Travis in my house, my dogs treated him as a fun guest, and I trust their judgment on who is allowed in.Travis fixed our furnace promptly with the minimum of fuss--it was simply easy to use Horizon. I will be using Horizon for any HVAC or appliance needs I have in the future.read more
Travis was very quick and able to address my issue over the phone/text messages when I described it.He came out and was able to alleviate my concern about my... fridge drinking water!Didn’t take long, and now I have peace of mind. Great team for sure!read more
Good service but dryer had to be fixed twice... all good now, would recommend this business to anyone needing service
Travis was able to fix my fridge within a day, it would’ve been within hours but the part was on order already. He was as professional as it gets and great in... general to interact with. He also told me how to prevent what happened so I had them clean my fridge at my rental. This is now my place for any repairs and/or maintenance.read more
Unlike many repair service providers, Horizon quickly diagnosed the issue and the part required. Once the part was available they scheduled a repair appointment... within days. The fridge is running like a champ. Other providers said they didn’t work on sealed systems. Our Horizon tech explained all fridges r sealed systems, there are just too many novices in the field. He was right based on our experience.read more
He came out and within 15 or 20 minutes diagnosed a problem he had to buy a part so he came back the following Monday and it took all of a half an hour. He also... talked to me about water filters.I would definitely do business with them againread more
I have used Horizon to service a furnace and fix appliances in a rental I own. They are very responsive and available when you need them. Definitely recommend
Very professional. Keep me updated as to what was going on. They fixed the mess the company from last year made.