15:28 29 Nov 22
Shout out to Travis and Horizon Appliance! We called over the Thanksgiving weekend needing our furnace repair asap--doesn't everyone in the winter? Horizon was not... the first company I called, they were however the most responsive, rationally priced, knowledgeable about our older furnace, and informed about what parts were needed and realistic about when we would get the parts in. And they didn't try to upsell us, just listened to me attempting to descibe the problem on the phone, took a look at the furance, gave me a quote and a timeline on which they followed through. I was comfortable having Travis in my house, my dogs treated him as a fun guest, and I trust their judgment on who is allowed in.Travis fixed our furnace promptly with the minimum of fuss--it was simply easy to use Horizon. I will be using Horizon for any HVAC or appliance needs I have in the future.read more
20:24 26 Nov 22
Travis was very quick and able to address my issue over the phone/text messages when I described it.He came out and was able to alleviate my concern about my... fridge drinking water!Didn’t take long, and now I have peace of mind. Great team for sure!read more
21:38 28 Jul 22
Honest, great communication, great workmanship. I would definitely use them again for other appliance repairs.
15:49 11 Jun 22
I messaged Horizon on a Friday night and Travis was at my house the next morning and fixed our AC unit in an hour. Which was great considering it's going to be... almost 100 degrees this weekend. Highly recommend Horizon!!read more
15:28 11 Jun 22
Travis refunded my money as soon as he was made aware of my problem. Issue was front office not properly communicating to him.
01:20 11 Jun 22
Horizon Appliance & Repair was very professional, polite and knowledgeable. The part was not available due to supply chain issues, but Travis explained all my... options. He went above and beyond and I will for sure use them again!read more
18:47 11 May 22
Travis and team were incredible installing our ventless 2 unit A/C system. Within 1 day of contact, we had an install scheduled. They were a very fair quote... compared to the others, were always on time, and professional with their communication. Would 100% recommend!read more
16:55 04 May 22
Our fridge stopped working and Horizon came out quickly to diagnose and repair. The repair was quick and the tech was friendly and knowledgeable. Will definitely... call them in the future for any appliance problem we are having!read more
18:16 21 Feb 22
Good service but dryer had to be fixed twice... all good now, would recommend this business to anyone needing service
00:33 17 Feb 22
Travis was able to fix my fridge within a day, it would’ve been within hours but the part was on order already. He was as professional as it gets and great in... general to interact with. He also told me how to prevent what happened so I had them clean my fridge at my rental. This is now my place for any repairs and/or maintenance.read more
20:18 15 Feb 22
Unlike many repair service providers, Horizon quickly diagnosed the issue and the part required. Once the part was available they scheduled a repair appointment... within days. The fridge is running like a champ. Other providers said they didn’t work on sealed systems. Our Horizon tech explained all fridges r sealed systems, there are just too many novices in the field. He was right based on our experience.read more
22:57 08 Feb 22
He came out and within 15 or 20 minutes diagnosed a problem he had to buy a part so he came back the following Monday and it took all of a half an hour. He also... talked to me about water filters.I would definitely do business with them againread more
17:14 08 Nov 21
Travis was quick to reply and schedule our service call. He had all the parts on hand and got the job done quickly. I highly recommend Horizon for your needs.
16:44 08 Nov 21
Came three times to my house to repair my dryer. never fixed and I paid $250.EDIT: The owner came to my house and fixed the issue after seeing this review. timely... service and my dryer works now.read more
19:09 04 Nov 21
Appreciate the work of Travis and team to help diagnose and fix my issue. They were responsive and prompt and took extra time and effort to help.
16:13 02 Nov 21
Travis was prompt, communicative and amazingly efficient at fixing our oven. Had parts on hand to getting everything up and running within the hour. Will definitely... use again!read more
16:33 01 Nov 21
I liked working with Horizon. They were friendly and knowledgeable. They got the job done quicker than expected. They repaired a refrigerator which has been working... well for two weeks and checked on the operation of my furnace. They were honest about everything and answered any questions we had. Well done!read more
22:51 19 Oct 21
Travis was on time and fortunately, found the problem with our washer within minutes! He quickly fixed it and was in and out of our home in under half an hour. I... will definitely reach out to Horizon first if we have problems with our appliances in the future!read more
01:01 10 Sep 21
It was easy to schedule and the company was very responsive with prompt communication. We worked with Denise to get scheduled and Tom was out technician, amazing!... Tom quickly identified the problem with our washer and it was fixed in no time! Great overall experience! Would use Horizon again and highly recommend to anyone!read more
19:38 26 Aug 21
Great service! Repairman was on time and had the part in his truck. Price was very reasonable too. Will recommend and use again.
18:15 26 Aug 21
Our freezer went out and although we researched and tried to do a repair ourselves, it still wouldn't work.One call/email on a Sunday and an immediate response... was received from Travis and via email and an appointment for the next morning to take a look was confirmed.Chris came in plenty of time before the end of the "window" and let us know when he was on his way.He diagnosed the problems, gave us an estimate and ordered the parts, with our approval. We paid half up front.The parts came in on the day expected, he again arrived on time and with notice, fixed the freezer in about 20 minutes and the bill was exactly as estimated.The $65 fee was applied toward the repair bill and invoices/estimates/receipts were sent both days.Chris was polite, friendly and efficient.I couldn't ask for more. Good job, Horizon! Thanks for your help!read more
02:41 08 Aug 21
We called Travis on a Saturday morning when we realized our air conditioning failed. He was able to come by that afternoon. He found that our furnace was also... completely rusted out inside and gave us quotes to add coolant to the A/C as a quick fix or an estimate to install a new A/C unit and furnace. We opted for the latter. Travis was very knowledgeable and professional. He was courteous and polite. His work was wonderful. The only reason my rating is 4-star is because he was held up due to a family emergency. He made it up by working until 9pm to finish the job. He is a very hard worker. I highly recommend.read more
22:37 06 May 21
I have used Horizon to service a furnace and fix appliances in a rental I own. They are very responsive and available when you need them. Definitely recommend
21:39 06 May 21
Very professional. Keep me updated as to what was going on. They fixed the mess the company from last year made.
12:34 09 Apr 21
Travis and crew are super nice. They fixed my washer as fast as they could (USPS is unfortunately a joke now). Will use them again.
02:19 17 Mar 21
I was very pleased that Travis was so knowledgeable , therefore the repair was quick and quite affordable. Will call them again if I need other repairs.
19:33 15 Mar 21
Travis came out in the middle of the blizzard to get our heater working. He shows exemplary professionalism and courtesy. Thanks for the help, Travis!
04:32 15 Oct 20
Travis and Ken did an amazing job. My heater stopped working, so I called horizon back after they fixed my fridge awhile back. They had it running again and had the... motor on the truck. Will definitely keep using them!read more
23:12 23 Jun 20
Travis was great with communication and had us up and running very fast. I was impressed. He was also friendly and was on time in his service window . Will use... again if have issues.read more
Jeff D (GSMtnRider)
13:29 05 Mar 20
Travis did a wonderful job and was very patient with us as we jockeyed schedules. He stands by his work as evidenced by him driving all the way back out to... Roxborough Park to fix a minor issue with the repair. I would highly recommend work with Travis and his team.read more
18:34 03 Feb 20
The response from Horizon Appliance and HVAC was quick, especially being Super Bowl Sunday, in the evening. My family was very worried that we would lose all of our... perishables in our freezer and refrigerator.We were able to get an appointment in the morning, Travis diagnosed it on site and fixed the problem.This company was professional, great communication, and was able to solve the problem within the estimated cost.Cannot say how thankful we are of Horizon Appliance and HVAC!read more
04:57 30 Jan 20
Very impressed with staff and Travis! Got an appointment the next day to get my ice maker repair. QUick and efficient service. Really excellent communication. Would... LOVE to recommend them for any of your home appliance repair needsread more
18:32 02 Nov 19
Travis did a great job with my winter maintenance check and was able to identify a potential problem with my AC as well . He arrived in the time frame we... established and was extremely helpful in answering my questions and providing additional information about heating units and thermostats I would highly recommend!read more
21:35 08 Oct 19
Absolutely the best experience! My email was promptly answered, an appointment was made within 24 hours. Travis was prompt and efficient. I found him to be... knowledgeable and very personable. The part came in and the follow up appointment the next week went like clockwork.I definitely recommend this business and will use it again!M Kosinskiread more