Rebecca Sidener
18:15 26 Aug 21
Our freezer went out and although we researched and tried to do a repair ourselves, it still wouldn't work.One call/email on a Sunday and an immediate response was received from Travis and via email and an appointment for the next... morning to take a look was confirmed.Chris came in plenty of time before the end of the "window" and let us know when he was on his way.He diagnosed the problems, gave us an estimate and ordered the parts, with our approval. We paid half up front.The parts came in on the day expected, he again arrived on time and with notice, fixed the freezer in about 20 minutes and the bill was exactly as estimated.The $65 fee was applied toward the repair bill and invoices/estimates/receipts were sent both days.Chris was polite, friendly and efficient.I couldn't ask for more. Good job, Horizon! Thanks for your help!read more