What should the customer know about your pricing (e.g., discounts, fees)?
We are a flat rate company. The price I give you is everything out the door. There is no hidden cost.
What is your typical process for working with a new customer?
We will give you a 3 hour window and we will call when we drive in your direction. It's typically a 15 to 20 minute heads up.
What education and/or training do you have that relates to your work?
I am EPA certified and keep up on training classes by the manufacturers
How did you get started doing this type of work?
My dad owned a hvac and appliance company and he trained me since I was young and could help him clean up the job sites. I have been in this industry for decades, and I have learned everything I know through on the job training.
What types of customers have you worked with?
We work with all kinds of customers. I love meeting new people and having great conversations when I work on their units.
Describe a recent project you are fond of. How long did it take?
We recently worked on a sub zero fridge and replaced the compressor and saved the customer 800.00 using area services compared to the previous company that was out.
What advice would you give a customer looking to hire a provider in your area of work?
My advice is to always make sure a provider is insured and give a good warranty. At least a year part warranty is preferred.
What questions should customers think through before talking to professionals about their project?
Ask about their warranty and if they use OEM parts a lot of companies try to cut corners and add profit. Being mindful of what shortcuts companies tend to take can help save you a lot of money.